Terms and Conditions

Effective Date: July 23 2025

Company Name: Fetch My Collar (via The Sugar Sheep)
Website: www.fetchmycollar.com

Welcome to Fetch My Collar! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our store. By accessing or using our site, you agree to be bound by these Terms.

1. Online Orders & Product Information

All products are sold exclusively through our website. We do our best to provide accurate product descriptions and images, but please note:

- Colors and sizing may vary slightly due to screen settings and manufacturing tolerances.

- All items are sold as-is.

- Orders are subject to availability. If an item becomes unavailable after purchase, you will be notified and offered a replacement or refund.

2. No Returns or Refunds

All sales are final. We do not offer returns or refunds.

However, if there is a problem with your order—such as receiving the wrong item or a damaged product—please contact us within 7 days of delivery. We’ll be happy to help resolve the issue.

You can reach us via:

- Contact form on our website

- Web chat feature

Our support chat may be monitored and responded to by an AI assistant. While we strive to provide helpful answers, we are not liable for any inaccuracies, errors, or omissions in the information provided by automated systems.

3. Pricing & Payment

Prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. We accept secure payments via trusted third-party processors (e.g., Stripe, PayPal).

We reserve the right to update prices or product offerings at any time without notice.

4. Charitable Contributions

We donate $2 from every collar sold to animal shelters in Canada. These donations are made regularly to registered shelters and rescue organizations. This initiative reflects our commitment to supporting pets and their communities.

Please note: Donations are made by Fetch My Collar and are not eligible for charitable tax receipts to customers.

5. Shipping

We currently offer free shipping on all orders.

Shipping is only available within Canada and the United States at this time.

Estimated delivery times are provided during checkout but are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other external factors.

6. Privacy

Your use of the site is also governed by our Privacy Policy. We are committed to protecting your personal data and only use it to fulfill orders and enhance your customer experience.

7. Intellectual Property

All content on this site—including text, logos, product photos, and design—is the property of Fetch My Collar and may not be copied, reproduced, or distributed without written permission.

8. Governing Law

These Terms shall be governed by and construed under the laws of the Province of Ontario Canada, without regard to conflict of law provisions.

9. Contact Us

Have a question or issue? We’re happy to help!

Reach us via:

- Contact form on our website

- Web chat

- Email: [email protected]